Set up customer support system

Tools that power the Set up customer support system stack

• Intercom — Customer chat

  Live chat and helpdesk in one platform

  See all stacks using Intercom

• Linear — Issue tracking

  Track bugs and feature requests from support

  See all stacks using Linear

• Loom — Video support

  Record video walkthroughs to resolve tickets faster

  See all stacks using Loom

Setup guide

1. Intercom: Create an Intercom workspace, install Messenger on the product, and configure its appearance, business hours, and fallback message. Send a test conversation from the live widget and confirm that it reaches the correct support inbox with the user's context. (Open Intercom instructions)
2. Linear: Connect Linear's Intercom integration and choose the team that will receive support issues. Create bug and feature-request templates, then create and link a test Linear issue from an Intercom conversation so status and assignee details are visible to support. (Open Linear instructions)
3. Loom: Record a short Loom troubleshooting walkthrough with only safe demo data, trim any dead time, and enable the sharing permissions your customer needs. Paste the video link into a test Intercom reply and open it in a signed-out window before using the workflow with customers. (Open Loom instructions)